Reasons for Loosing your existing Clients
Reasons Why You Are Losing Customers and What You Can Do About It While you may think that customer acquisition is the lifeblood of your business, statistics prove that selling to an existing customer is easier. The success rate of selling to an existing customer is 60-70% , while the success rate of selling to a new customer is 5-20% While it’s alright for your sales teams to go all guns blazing to get more customers, there should be a healthy balance between focusing your energy towards acquiring prospects and not losing customers. Why are you losing customers? Even on top of the product or service, you are providing, lies the customer experience. If your customers feel ignored by your support team after having a bad experience with your product, then they will shift to another product that gives a better experience. ...