Sales Mantra CRM Software: Changing the Face of Sales Force

      Sales force automation is a technology solution which helps and manages your sales force, making loads of manual function redundant, thus saving big on the  productive time of your sales force. It is basically a technique to automate the business tasks like order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis and employee performance evaluation sales, that leads to sales. But, to automate the process, you have to take the support of a software that is known as Sales Force Management Software . A brief look at the features of a sales force automation solution would make the functional understanding clear. Just have a look at mobile-based sales force automation software Sales Mantra specially made for the FMCG industry. It’s a mobile-based application accompanied by dashboard which can be viewed from office screen as well. Geo tagging : It...

     Sales Force Automation (SFA) is an integrated application of customizable customer relationship management ( CRM ) tools that automate and streamline sales inventory, leads, forecasting, performance and analysis. SFA tools include Web-based (hosted CRM) and in-house systems.SFA is also known as sales force management system . All SFA systems are built with two core components: Content management system: Tracks customers, activities, forecasting, contacts, communication/sales history and analytics Sales lead tracking system: Tracks lead and opportunity pipeline data Sales force management gives you a chance to improve your sales efforts and accordingly reduces disorganizations, cuts sales cycles, which is vital for monitoring and broadcasting as well as assessing sales performance and forecasting its future growth. Sales force automation software has features which maximizes sales activity of any business. The features include stock control, analy...

Field Automation:      Essentially, field force automation software involves taking in sales or service data in real time, and transmitting it to a mobile interface. Through the interface, field workers can communicate in real-time with the home office. One of the first things to understand about field force automation is that there are two distinct types of software and interfaces — some related to sales data, and some directed toward customer service. While there might be some tools that combine the two, other stand-alone solutions focus exclusively on either a sales process or mobile customer service functions. Tracking is a must for a FIELD-FORCE intensive company. The tracking can be for personal , vehicle or any value. There are two always to faces of the tracking. ·          The input of data  which is from the field person’s mobile/GPS device? Here the field person can have shift times, allocated rout...

     Complaint Management is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback. These software solutions are utilized to handle complaints through three main business protocols when implemented: ·          Establishing and agreeing on the complaint ·          Quality management during the process ·          Compensation or reimbursement Smart companies are serious about successful complaint management and realize the benefits of consistently providing superior customer service as it costs five times more to acquire new customers than to retain existing ones. In today's ever-changing business environment, customer service requests are more complex and, at the sam...

Requirements: 1. The company has its presence across varied locations so it becomes difficult to track the activities of different sales personnel as well as agents across these different locations without the aid of a centralized solution. (as different sales persons have a set of agents as a team and they work to close the deals). A set of 20 sales persons who handle 2000 agents(mostly individuals) and further those agents deal with around 2,00,000 customers.   2. The line of Business requires multiple dealings with the customers as there are different policies/products being offered to the customers. The complete history of all Communications / Discussions must be immediately available whenever required, policy details, 3. A proper format for the sales agents to enter the data for the sale made or new leads generated. 4. Different sales personnel often spend their time on the same sales call as there is no toll to check the duplicity of the sales call. 5. Generation of leads th...

It’s a true fact that your products are required by many industry types in different purposes in their factories, offices, etc. In fact, even a small cluster at an industrial township, will have a number of prospects, who could use your products. The market for your products thus is immense and the sales turnover depends upon our ability to contact as many prospects as possible. In order to derive maximum benefits from the sales force employed, we need to support & control the sales team continuously. In the absence of a proper tool in this regard one could face the following problems: One may not have detailed report about the efforts put in by the employees. The manual report writing is very time consuming and very little rewarding because of time loss & efforts involved in going through the same. One may lose his data in case the employee leaves the organization with his diary where he has noted the total details of the clients he deals with. ...

Sales Mantra Pharma SFA is an easy to use software, largely focuses on the contact management system of sales force of company to track all contacts made with doctors, chemists, stockiest or hospitals. It builds a direct linkage between the corporate head quarters, regional offices and all remote sales representatives. It provides valuable information on daily visits to Doctors, Chemists, Stockiest, and Stocks of Samples/Gifts with Representatives. It helps representatives manage and track physician visits, as well as monitor and project sales quotas. In addition, you can take advantage of detailed reporting functionality that helps you identify which physicians are most receptive cross-sell opportunities and manage physician feedback and follow through. It helps the sales representatives to have a complete perspective of their entire sales cycle at any given point of time. It helps in reducing the filling up of long reports by representatives at the end of the day. It als...