Sales Mantra CRM Software: Changing the Face of Sales Force

     Complaint Management is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback. These software solutions are utilized to handle complaints through three main business protocols when implemented: ·          Establishing and agreeing on the complaint ·          Quality management during the process ·          Compensation or reimbursement Smart companies are serious about successful complaint management and realize the benefits of consistently providing superior customer service as it costs five times more to acquire new customers than to retain existing ones. In today's ever-changing business environment, customer service requests are more complex and, at the sam...

While the competition is hotting up, it is becoming increasingly difficult to retain and control the people working with the organization, in spite of the employee cost being high. The cost of doing business with a new customer is five times the amount of doing business with an existing customer. While new customers have to be developed, the existing customers are to be nurtured for realizing their full potential. The cost of doing nothing to avoid losing opportunities and customers and reduced employee productivity works out to phenomenal amounts and may even negate the efforts being made. The management needs to have an overview of the existing customer and prospect base so as to enable them to constantly change their business practices to continue to come upto their expectations by continuously knowing the pulse of the market in an ever changing environment The employees on the one hand are needed to be continuously supported to enable them to do their business effec...

It’s a true fact that your products are required by many industry types in different purposes in their factories, offices, etc. In fact, even a small cluster at an industrial township, will have a number of prospects, who could use your products. The market for your products thus is immense and the sales turnover depends upon our ability to contact as many prospects as possible. In order to derive maximum benefits from the sales force employed, we need to support & control the sales team continuously. In the absence of a proper tool in this regard one could face the following problems: One may not have detailed report about the efforts put in by the employees. The manual report writing is very time consuming and very little rewarding because of time loss & efforts involved in going through the same. One may lose his data in case the employee leaves the organization with his diary where he has noted the total details of the clients he deals with. ...

Sales Mantra Pharma SFA is an easy to use software, largely focuses on the contact management system of sales force of company to track all contacts made with doctors, chemists, stockiest or hospitals. It builds a direct linkage between the corporate head quarters, regional offices and all remote sales representatives. It provides valuable information on daily visits to Doctors, Chemists, Stockiest, and Stocks of Samples/Gifts with Representatives. It helps representatives manage and track physician visits, as well as monitor and project sales quotas. In addition, you can take advantage of detailed reporting functionality that helps you identify which physicians are most receptive cross-sell opportunities and manage physician feedback and follow through. It helps the sales representatives to have a complete perspective of their entire sales cycle at any given point of time. It helps in reducing the filling up of long reports by representatives at the end of the day. It als...

What will be that one thing which will take you to the point where you see your organization on April 1, 2014??? You may be thinking of fancy marketing strategies, acquisition of new talent or cost cutting. But, our answer to this simple question is “Your People i.e. Your Satisfied Sales Force”. Yes, a satisfied Sales Person can create magic in your organization and rocket your sales figure once he put his heart in his Sales Pitch. So, let’s gift your sales team a tool called SalesMantra TM (Online CRM Software) this financial year using which they: · CAN keep all the customer information at a centralized place which could be retrieved by him anytime (& by you too i.e. seniors/superiors) on a single click, no matter he is in office or went out-of-station. · CAN wipe out the unproductive time from their schedule wasted in reports formulation, searching for customer follow-up history, their contact details, previous order details etc. · CAN segregate all his lead...

“ INCREASE YOUR SALES AND PROFITS WITH EXISTING SALES TEAM”  WITHIN A VERY SHORT PERIOD OF IMPLEMENTATION THROUGH OUR UNIQUE SOFTWARE CALLED   “SALES MANTRA ”. The results happen through your close interaction with the sales people, fully knowing what he is doing and giving your valuables inputs, wherever necessary, to bring him on course, through the software: Ready to use Software, available on web, anytime-anywhere-with no additional hardware, software User based nominal charges Real time reporting Some key reports which can be generated with “SalesMantra” which you can view on daily weekly or monthly basis are: Sales Followup Report: To know what your sales person has done (phones, visits, mails etc) Sales Funnel report: To know the status of the sales call of the sales person (location-wise, branch-wise) Sales Projection : To project the sales on a monthly basis Quotation Report: To know how many quotations have bee...

The length of the sales cycle and difficulty closing the pipeline were pinpointed as the biggest challenges for sales: S. No. Challenges Solution 1 High turnover of sales people: Loss of sales opportunities if Sales Rep quits his job Attrition in sales force can be managed without loss of business as system having track of each and every sales opportunities including the status of each call and could conveniently switch responsibilities to someone else to take them forward 2 No of days spent by a sales recruit to get into the sales process. Sales rep could get into the sales process day 1 3 Multiple approach to a prospect by different divisions/ sales teams within the organization. Person / location specific way of maintaining sales data Multiple approach to a prospect by different divisions/...