Sales Mantra CRM Software: Changing the Face of Sales Force

Field Automation:      Essentially, field force automation software involves taking in sales or service data in real time, and transmitting it to a mobile interface. Through the interface, field workers can communicate in real-time with the home office. One of the first things to understand about field force automation is that there are two distinct types of software and interfaces — some related to sales data, and some directed toward customer service. While there might be some tools that combine the two, other stand-alone solutions focus exclusively on either a sales process or mobile customer service functions. Tracking is a must for a FIELD-FORCE intensive company. The tracking can be for personal , vehicle or any value. There are two always to faces of the tracking. ·          The input of data  which is from the field person’s mobile/GPS device? Here the field person can have shift times, allocated routes , tasks list, etc. ·          The output of data  wh

     Service Automation is the process that works as a supporting system for the service staff and managers to achieve their work-related objectives. Infrastructure, Data, Devices, and Software are the key components of service automation. The automation of everyday life is not an unusual occurrence: from grocery shopping to the management of our very social life, we smoothly automate a great many tasks. Customer service automation is no exception. There are 5 major domains of Service Automation − Contact Centres − they are the main basis of the customer relationship. They address customer queries via Email, telephone, instant messaging, SMS, or fax. They have databases, Automatic Call Diversion (ACD) system, and voice recording system. The staffs respond to Emails and chats with customers regarding problem and solution. Call Centres − they are a part of contact centres which majorly handle inbound and outbound calls. They perform typically more generic duties,

     Complaint Management is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback. These software solutions are utilized to handle complaints through three main business protocols when implemented: ·          Establishing and agreeing on the complaint ·          Quality management during the process ·          Compensation or reimbursement Smart companies are serious about successful complaint management and realize the benefits of consistently providing superior customer service as it costs five times more to acquire new customers than to retain existing ones. In today's ever-changing business environment, customer service requests are more complex and, at the same time, the demands for instant gratification are higher. Geographically distributed offices, a myriad of compliance rules, the pr