Sales Mantra CRM Software: Changing the Face of Sales Force

Online or Web based CRM Software is a software solution to manage all customer’s business relationship where there is no Hardware or Software is located on Customer’s side. The CRM Software is generally hosted on server’s that are maintained and managed by third parties. The CRM Software can be easily accessed through a web interface and no need to load the software on PC or Laptops. Some of the benefits of online CRM are:- It can be accessed from any device which has internet connection. An effective CRM has to be adopted and implemented by all users in an organization as data entered in it will only be useful when all the information are entered in it. Having a online CRM means any employee can access his data from anywhere with just having an internet device like laptop and update all the information which in turn provide up to date accurate information in the database. Lower Implementation And Maintenance Cost As online CRM are hosted on Cloud Server there

While the competition is hotting up, it is becoming increasingly difficult to retain and control the people working with the organization, in spite of the employee cost being high. The cost of doing business with a new customer is five times the amount of doing business with an existing customer. While new customers have to be developed, the existing customers are to be nurtured for realizing their full potential. The cost of doing nothing to avoid losing opportunities and customers and reduced employee productivity works out to phenomenal amounts and may even negate the efforts being made. The management needs to have an overview of the existing customer and prospect base so as to enable them to constantly change their business practices to continue to come upto their expectations by continuously knowing the pulse of the market in an ever changing environment The employees on the one hand are needed to be continuously supported to enable them to do their business effec

Requirements: 1. The company has its presence across varied locations so it becomes difficult to track the activities of different sales personnel as well as agents across these different locations without the aid of a centralized solution. (as different sales persons have a set of agents as a team and they work to close the deals). A set of 20 sales persons who handle 2000 agents(mostly individuals) and further those agents deal with around 2,00,000 customers.   2. The line of Business requires multiple dealings with the customers as there are different policies/products being offered to the customers. The complete history of all Communications / Discussions must be immediately available whenever required, policy details, 3. A proper format for the sales agents to enter the data for the sale made or new leads generated. 4. Different sales personnel often spend their time on the same sales call as there is no toll to check the duplicity of the sales call. 5. Generation of leads throug

It’s a true fact that your products are required by many industry types in different purposes in their factories, offices, etc. In fact, even a small cluster at an industrial township, will have a number of prospects, who could use your products. The market for your products thus is immense and the sales turnover depends upon our ability to contact as many prospects as possible. In order to derive maximum benefits from the sales force employed, we need to support & control the sales team continuously. In the absence of a proper tool in this regard one could face the following problems: One may not have detailed report about the efforts put in by the employees. The manual report writing is very time consuming and very little rewarding because of time loss & efforts involved in going through the same. One may lose his data in case the employee leaves the organization with his diary where he has noted the total details of the clients he deals with.