Thursday, April 24, 2014

CRM Solution for Your Esteemed Organization

The software will do the following to your business, which you have most lovingly and painstakingly built, to come to the current level:-

  • Generate additional prospects on daily basis
  • Protect your prospects
  • Maintain AMC’s and other service details
  • Increase your sales turnover manifold
  • Get much improved sales projections
  • Reduce your working capital substantially

Sales Mantra CRM totally meets the above requirements of business as under:

  • Details of each customer could be entered and history could be maintained to have better follow up with the customers.

  • The technical as well as commercial details of the products can be saved in the library to have a ready reference of the same at any time and at any place.

  • The products can be classified according to various types depending on their specifications or according to the vendors.

  • The feature of mass SMS and mass mailing helps in making customers and prospects aware of various schemes, offers, discount, product up-gradations, etc.

  • Total management of inventory for products and spare parts can be done through the software.

  • The software helps you in managing the inventory for the consumables/ spare parts along with the products.

  • The detailed history of number of visits along with the work done in each visit for the turn key projects can be recorded and viewed in future for reference.

  • As the software works on internet, it helps in integrating the complete functions of the company irrespective of the location of various branches.

  • Helps in knowing the actual details on all the services done and the spares used in the same for the easy calculation of expenditure on each service done.

  • The team and segments can be defined in the system to keep a proper record of the segments and thus cater to the prospects accordingly.

  • The Quick Complaints Form helps to register a complaint in a few seconds so that the customer gets attended in a minimum span of time.

  • The complaint history is maintained which helps in knowing the details of the equipment's at a given point of time.   

Saturday, April 19, 2014

On Demand Software Solutions by FSL Software Technologies

FSL Software Technologies is a 25 years old group having extensive experience in management consultation, business process reviews, financial services, capital market, mutual fund distribution, and have varied skill-set to support a technical team to develop IT business solutions.

FSL pool of customers spreads over 1000+ enterprises, covering a wide array of business areas in diverse fields, many of which have worldwide operations. To name a few, our clients include - DS Group of Companies, Flex Group of Companies, HCL Group, NIIT Group, Samtel Group, Maspar Industries, Shriram  Group, etc.

Here we are providing you CRM solution named  Sales Mantra CRM.  This software supports your  sales and service process from sales executive to top management level .

Basic  modules and features  of Sales Mantra CRM software is:

Lead Generation:
  • Contact management, Prints contact address labels, Click history on a click, Campaigns library
  • MIS on contact management, Mass e-mails, Bulk sms
  • Facility for import of addresses Categorize data as per choice - industry segment wise, location wise, source wise etc
  • Mapping of contacts with Multiple products applicable

Sales Force Automation:
  • Sales call management, Alerts & Newsletters,Work planning / things to do
  • Appointments scheduler,Targets versus achievements,Sales funnel management
  • Sales order management, Analysis and reporting, Competition intelligence,
  • Generates quotations

Service Management:
  • Advance day planner ,Skill level assessment, AMC order vs service cost, Preventive maintenance,
  • Employee profitability, Customer satisfaction index, Resource optimization, Alert through SMS
  • Installation management, Escalation process availability

For more details about the product please go through the following link:

Friday, April 18, 2014

Sales Force Automation for Pharmaceutical Companies

Sales Mantra Pharma SFA is an easy to use software, largely focuses on the contact management system of sales force of company to track all contacts made with doctors, chemists, stockiest or hospitals. It builds a direct linkage between the corporate head quarters, regional offices and all remote sales representatives. It provides valuable information on daily visits to Doctors, Chemists, Stockiest, and Stocks of Samples/Gifts with Representatives.

It helps representatives manage and track physician visits, as well as monitor and project sales quotas. In addition, you can take advantage of detailed reporting functionality that helps you identify which physicians are most receptive cross-sell opportunities and manage physician feedback and follow through. It helps the sales representatives to have a complete perspective of their entire sales cycle at any given point of time.

It helps in reducing the filling up of long reports by representatives at the end of the day. It also provides several facilities for the Representatives viz. planning their daily activities, schedulers, and auto-generation of repetitive information.

  • Capture and share physician and contact information within organization
  • Get a complete view of all interaction with doctors/physicians
  • Record communication with physicians on an ongoing basis
  • Track and capture the number of visits made to physicians
  • Calculate potential revenue gained from physician visits
  • Segment physician interaction information based on specialization or geography
  • Easy and efficient access of information, follow up and decision making.

  • Password Protected Web Application.
  • Daily Call report management - Online submission of Daily Call Reports
  • Comprehensive Database of Doctors for Contact and Relationship Management.
  • Details of Channel Partners, like Stockiest and Chemists,
  • Doctors / Chemist / Hospitals/ Stockist visited
  • Mapping of MR to Geographical Units.
  • Sampling management
  • Unique Mapping of Doctors and Channel Partners to MRs.
  • Issue of samples/gifts to MRs.
  • Online expense entry and expense statement generation for approval
  • Monthly Tour planner
  • Online Submission and approval of Tour Programs.
  • Standard Tour Plan management
  • Leave details management
  • Email and SMS alert services
  • Contacts management
  • Extensive Product management
  • News and Alerts management.
  • User management
  • Comprehensive reports
  • Rights management
  • Analyses of Doctor Calls and Product Promotion.

Reduces Communication time and cost between the sales representatives / Managers and HQ

It also helps to build and manage a perfect response plans in real time based on the data from the sales representatives, before their competitors can gain significant market share.

It helps to maintain a detailed and updated customer profiles (Doctors / Chemist / Hospitals/ Stockiest) in easy to use form.

Any time anywhere access of the system will enable each sales staff to instantly report the superiors.

It helps in applying for leaves and getting the actual status of leaves pending and availed

It provides plan sheets for Area and regional branch managers.

It helps each user to get a details analysis and reports on the entire activity and statistical data which will empower them for better planning.

Module Details

The software captures full details of the prospects through various modules like:

The contact module which consists of information on:
  • Doctors: details on their addresses, availability details, specializations and many more
  • Hospital: location details of the hospital, various departments in it and contact persons in each department,
  • Chemist/stockiest:
  • Samples/ gift quantity

Contact List gives a clear picture of:
  • Doctors/ chemists/ stockiest followed by a representative at any given point of time
  • Helps in segregating the data according to the location, category, etc.

Plan programs for the company employees:
  • Standard tour plan
  • Monthly tour plan
  • Area Business manager plan
  • Regional business manager plan

Daily Call report
  • To get a clear picture of various doctors, chemists, stockiest to be visited
  • To fill in details of actual visits done on a daily basis
  • To get a clear picture of samples/gifts given to various doctors, etc
  • To know the collections received from stockiest, chemists, etc
  • To know the requirements of the chemist, stockiest, doctors, hospitals on daily basis.
  • To keep a record of expenses incurred by the representatives.

Leave Module:

  • Assigning leaves to the employees of a company
  • To apply for leave to senior management
  • To approve leave applied by the employees
  • To keep a clear picture of leaves allotted as well as availed by an employee to plan accordingly

Thursday, April 17, 2014

"Sales Mantra" - A Comprehensive Sales Force Automation Tool

The software will do the following to your business, which you have most lovingly and painstakingly built, to come to the current level:-

"Sales Mantra" precisely enables you to do the following:-

* Generate additional prospects on daily basis.
* Protect your prospects.
* Increase your sales turnover manifold.
* Get much improved sales projections.
* Reduce your working capital substantially.
* Interconnect all the branches to get a overall projection and order information at any time.
*Increase the output of your sales team as a minimum of 40%

The business requirements are as under :

* Identifying the prospects (as demand is increasing as the product is cost effective with high efficiency)

* The Large number of sales force can easily be supported through the system, by providing them instant contact details, reference to technical details, pricing, diary facility, customer history, sending instant quotation and elimination of daily report writing, preparation for review details, submission of separate expense accounts etc.

* Our software enables your sales team to meet almost double the prospects they are meeting presently by cutting down on their non- productive time by 35-40% which they spend on preparing daily sales report, finding product details, customer details, etc as the need for this is totally eliminated by the use of this software.

* This fully automated software takes care of all your reports with regard to pre-order activities and post order payment status, on the basis of just a small input at the end of the day from your sales team.

* In case an employee leaves the organization, his prospect can be assigned to another employee without any loss of prospect.
* The system gives you much improved sales projections, so that inventory levels remain under total control.

* The system keeps a track for payment follow-up history against each invoice, enabling you to collect your payment by resolving customer issue, queries, where ever applicable and through total control over follow-ups. The write offs chance are greatly eliminated by the use of this system.

* Segregate the customer/prospect according to the industry they belong to and the product they require.

* The products can be classified according to various types depending on their specifications or according to the vendors.

* The technical as well as commercial details of the products can be saved in the library to have a ready reference of the same at any time and at any place.

* As the software works on internet, it helps in integrating the complete functions of the company irrespective of the location of various branches
* The team and segments can be defined in the system to keep a proper record of the segments and thus cater to the prospects accordingly.
* Our Software takes care of receivable & helps in realizing the total amount in case of Government Clients.

* The real time reports generated by the software such as sales call report, Product Order Report, Employee Target Report, etc help in knowing various details about the products and employee performance.

For more details please visit-

Wednesday, April 16, 2014

Sales Mantra CRM : A New Version

FSL Software Technologies Ltd introduce a new version of frontline SSM
A Complete end-to-end sales and services management CRM Solution
Order Now
Ashish +91-120-6582823 / +91-120-2534066
Having trouble in reading? View it online.

Tuesday, April 15, 2014

Try CRM Software to make big difference

We expect to do better business in new financial year by overcoming the obstacles we faced in last year...
Are you ready to invest a little amount in your sales activities to make a big difference than last year...
If yes try CRM i.e Salesmantra
  • Boost your sales activities this year.
  • Overcome challenges of sales
  • Manage your new branches and sales team
  • Explore the potential from existing customers
  • Do timely follow up with your all prospects
  • Convert your neglected calls into sales order
  • Try to identify why your sales call have been closed in last year.
  • Give a look how many order you have lost to your competitors and why??
  • Get your customer’s feedback to improve service than last year.
  • See how many compalints you looged last year and how many you have resolved on time
  • Were you able to collect payments from customer on time.
  • Have you followed your all customer's for AMC (pending and due).
  • Are you aware that how many new prospects have been identified in existing locations and how many unexplored locations are still lined up.
  • How much you spend on exhibitions/ adv./internet and how much data you have collected from all these sources.
Think for a Sec before planning for next year. Hope you don't repeat the mistakes which were identified last year.
FSL Software technologies Ltd
Noida Office:
B-22 Sector-4
Noida-201 301
Tel:- +91-120-2534 066 , 2534 067
Mumbai Office:
604, 6th Floor, Corporate Avenue,
Sonawala Road, Goregaon(E),Mumbai- 400 063 Tel:- 022- 6555 0506, 6534 7202
Punjab Office
Tel No: +91-7508008420
Pune Office
Tel No :+91-9819176623

Monday, April 14, 2014

Challenges in Sales Management




FSL Software Technologies Ltd
Head Office
B 22 Sector – 4
Noida- 201 301
Tel: +91- 120 – 2534066
Mobile: +91 9871796611

Punjab : +91 7508008420
Mumbai Office:
604, 6th Floor Corporate Avenue,
Sonawala Road, Goregaon (East)
Mumbai – 400 063
Tel: +91 – 22 – 26850507
Mobile: +91 9819176613

Having trouble in reading? View it online.

Thursday, April 3, 2014

A Satisfied Sales Force Can Create Magic

What will be that one thing which will take you to the point where you see your organization on April 1, 2014???

You may be thinking of fancy marketing strategies, acquisition of new talent or cost cutting. But, our answer to this simple question is “Your People i.e. Your Satisfied Sales Force”. Yes, a satisfied Sales Person can create magic in your organization and rocket your sales figure once he put his heart in his Sales Pitch. So, let’s gift your sales team a tool called SalesMantraTM (Online CRM Software) this financial year using which they:

· CAN keep all the customer information at a centralized place which could be retrieved by him anytime (& by you too i.e. seniors/superiors) on a single click, no matter he is in office or went out-of-station.

· CAN wipe out the unproductive time from their schedule wasted in reports formulation, searching for customer follow-up history, their contact details, previous order details etc.

· CAN segregate all his leads as per their sales-cycle stage & take the printout of all his leads lying at Negotiation/Finalization stage on a few clicks.

· CAN get his “things – to – do” ready for the day at 9 AM in morning.

· CAN find out his Neglected Leads & Key Accounts all at once on a single click, ask for senior’s support on them and work according to his seniors’ suggestion/comment/feedback.

· CAN start working on a particular lead from the point where other sales person has left it as the software doesn't allow the sales person to take his data with him when he leaves the organization.

· CAN plan his client-visits by taking the contact details of all the prospects present in a particular location and it turn, target as many prospects as possible in a single tour.

· CAN enter their travelling & other expenses incurred and later, get them reimbursed without any hassle.

· CAN send emails to all his prospects/existing customers at once and track that who, at what time and how many times, is watching his mails.

The list can go on, and on, and on………………..…..

At the same time, management gets all the necessary reports (“unaffected” i.e. unbiased reports) directly from system. Few of them are as follows:
Daily Sales Leads Generated Report
Target v/s Achievement Report
Appointment Report (Employee / Branch Wise)
Order Report (Branch/Employee/Product/Source Wise)
Daily Follow-up Report
Payments Outstanding Report
Quotation Report
Expense Report (Branch/Employee/Region Wise)
Sales Prospects Funnel Reports (Hot, Cold, Exploratory)
Complaint Reports (Product/Branch Wise)
Sales Projection Report
Daily Value Addition Report

Sir, your sales figures depends on the attitude of your sales person, not the attitude of the prospect. And it will be your Sales Person only who will toil in sun and run in rain to take your organization from GOOD to GREAT.

Let’s join hands in the journey of mutual growth. For free demonstration, register online at

Wednesday, April 2, 2014

ChemProTech India 2014 - International Exhibition

How to estimate your Return on Investment (ROI)?

Our software Sales Mantra will help you for managing the sales and service team in all the branches.

How do you estimate what your ROI on SalesMantra- CRM will be?

To determine the cost of not implementing CRM, put some numbers to the following: 
1. How many existing accounts did your company lose in the past 12 months and what were the annual revenues?
2. How many new sales opportunities did your company lose in the past 12 months and what were they worth?
3. How much non-sales activity are your salespeople doing (writing reports, processing paperwork, implementing their own marketing programs, dealing with customer service issues and getting trained? Estimate an amount for this based on the salesperson closing X more accounts per year and add this to the "loss" column.
4. Estimate the revenue of the sales opportunities your company missed for timing or lack of follow up?
5. What are other departments are doing to support sales? How many calls a day are fielded by people in back office, service to answer questions for sales reps? Multiply the estimated time spent on these questions times your average hourly loaded wage rate for the affected department’s staff.
6. How much time is spent processing or adjusting orders, due to inaccurate or incomplete information? Multiply the estimated time spent on these questions times your average hourly loaded wage rate for the affected department’s staff.
7. What is the cost of servicing your most difficult customers? Multiply the time spent on these customers times your average hourly loaded wage rate for CSR’s. (If you can’t come up with any of these numbers, you definitely need CRM!) Are these customers worth it?

For more information please visit:

Tuesday, April 1, 2014

SalesMantra - An End to End Sales & Service Management Software

Maintaining healthy relation with the existing customers and adding new customers continuously is of utmost importance. A perfect CRM system is the need of the hour which codifies the interactions between you and your customers, so that you can maximize sales and profits using analytic. We are writing to you to present our online CRM solution SalesMantraTM-An End to End Sales & Service Management Software to your prestigious organization. SalesMantraTM helps in improving the efficiency of following 2 functions; thereby cutting the unnecessary costs significantly.

1. Sales Force Automation
2. Service Force Automation
  • Contact Management
  • Enquiry Allocation & Tracking
  • Quotations & Follow-ups
  • Sales Funnel & Projections
  • Target v/s Achievement
  • Sales Order Management
  • Expense Management
  • Informative Reports to support Strategic Decision Making
  • Service Call Allocation & complaint status.
  • AMC Management
  • Service Engineer’s Skill Level Assessment
  • Minimizing Machine Downtime & Repeat Complaints
  • Spare Part Analysis
  • Service Cost v/s Benefit Analysis

Supported by:
  • Mobile Apps: User friendly android version to add / update day-to-day activities and stay connected to your business wherever you go.
  • Reports / MIS: 100+ management reports for real time analysis to take timely corrective actions.

Benefits to your organization:
  • No data loss on employee attrition.
  • Helps in Strategic Decision Making based on 3600 view of internal & external environment.
  • Increased Sales Order Closures with same employee strength.
  • High levels of customer satisfaction & retention.
  • Real time tracking of field sales & service staff.
For more details, please visit :