Tuesday, February 9, 2010

All is well?

You are well aware, that ‘All is well’ in business is applicable, if only we are in constant touch with our customers and prospect base. Any lack of constant touch results in immediate loss of the prospect and gradual loss of the customer.

Latest researches have proved as under:

Lack of involvement of latest technology for lead generation, product branding etc. like not sending sms, emails, non availability of web sites, non availability of enquiry forms etc. results in a dip of at least 30% in product enquiries.

Research has also proved beyond doubt that cost of doing nothing, in implementing the right technology and tools, costs the organization very dearly and negates the efforts made by it.

The business can never be person driven and must be process driven.

Sales process is a science and lack of scientific method in following the process results in gradual dip in business. Customer buys when he wants to buy and not when we want to sell. The catch is, we should be there in his mind all the times by constantly being in touch with him.

This is the reason why all successful companies in the world are going in for CRM solution – a tool to manage the sales and customer relations.Greetings of the day.

Fortunately, such a tool is available in India at affordable prices, called

frontline SSM

A complete end-to-end sales and service management CRM solution

frontline SSM totally meets the above requirements of business as under:

  • Details of each customer could be entered and history could be maintained to have better follow up with the customers.

  • The technical as well as commercial details of the products can be saved in the library to have a ready reference of the same at any time and at any place.

  • The products can be classified according to various types depending on their specifications or according to the vendors.

  • Total management of inventory for products and spare parts can be done through the software.

  • The software helps you in managing the inventory for the consumables/ spare parts along with the products.

  • The detailed history of number of visits along with the work done in each visit for the turn key projects can be recorded and viewed in future for reference.

  • As the software works on internet, it helps in integrating the complete functions of the company irrespective of the location of various branches.

  • Helps in knowing the actual details on all the services done and the spares used in the same for the easy calculation of expenditure on each service done.

  • The team and segments can be defined in the system to keep a proper record of the segments and thus cater to the prospects accordingly.

  • The Quick Complaints Form helps to register a complaint in a few seconds so that the customer gets attended in a minimum span of time.

  • The complaint history is maintained which helps in knowing the details of the equipments at a given point of time.

  • The AMC details could be maintained in the software which would help in knowing the amount due against AMC each month from the customers.

  • The real time reports generated by the software such as sales call report, Product Order Report, Employee Target Report, etc help in knowing various details about the products and employee performance.

  • The service reports such as Complaint Reports, AMC due reports, Service Reports, etc help in reviewing the details about the service done for the equipments, etc.
For more details click on


and Register for online DEMO

FSLSoftware Technologies Ltd.

Tel: +91 (0) 120 4250222
Fax: +91 (0) 120 4250818
(M) +91 (0) 9871796611
Web: www.frontlineSSM.com
E Mail:
Address: B -22, Sector IV, Noida
Gautam Budh Nagar, U.P. - 201 301 (India)

We Are Ready When You Are

Wednesday, February 3, 2010

Complexities of doing business in present environment

While the competition is hotting up, it is becoming increasingly difficult to retain and control the people working with the organisation, inspite of the employee cost being high.

The cost of doing business with a new customer is five times the amount of doing business with an existing customer. While new customers have to be developed, the existing customers are to be nurtured for realizing their full potential.

The cost of doing nothing to avoid losing opportunities and customers and reduced employee productivity works out to phenomenal amounts and may even negate the efforts being made. The management needs to have an overview of the existing customer and prospect base so as to enable them to constantly change their business practices to continue to come upto their expectations by continuously knowing the pulse of the market in an ever changing environment

The employees on the one hand are needed to be continuously supported to enable them to do their business effectively, the management on the other hand, should be able to oversee what each of the persons is doing, so as to enable them derive full value of the monthly salary bill.

Fortunately, it is possible to solve these complexities, thru use of CRM software called frontline SSM – A complete end to end CRM software solution

• Puts your process in place day 1
• Provides work schedule- appointments/my diary
• Central repository of sales documents
• No more report writing for sales reps- system generated reports
• Alerts to prompt pro-active action
• Provides effective complaint management
• Resource optimization
• Complete customer/ product history on a click
• Service engineer skill level assessment
• Highly scalable and viable for small as well as large teams
• Simple, User friendly and Cost effective solution
• Immediate Implementation
• No hardware or software to buy or maintain
• Web capabilities to access from anywhere, anytime.

Business Values
• Increase revenues
• Reduced cycle time to sell
• Reduced avg. turnaround time
• Improve customer response / relationship
• Work anytime from anywhere
• Faster communication with team
• Make strategic business decisions based on MIS

For more details click www.frontlineSSM.com

FSL Software Technologies Ltd.
Add: B-22, Sect 4 Noida (U.P)
Ph no: +91-120-4250817/ 4250222
E-mail: sales@fsltechnologies.com

‘The Software pays for itself’
‘You only have to say yes, we do the rest’
‘You enjoy the benefits of the business you have so lovingly and painstakingly built.’