Reasons for Loosing your existing Clients

By Anonymous -
Reasons Why You Are Losing Customers and What You Can Do About It

While you may think that customer acquisition is the lifeblood of your business, statistics prove that selling to an existing customer is easier. The success rate of selling to an existing customer is 60-70%, while the success rate of selling to a new customer is 5-20% 
While it’s alright for your sales teams to go all guns blazing to get more customers, there should be a healthy balance between focusing your energy towards acquiring prospects and not losing customers.

Why are you losing customers?

Even on top of the product or service, you are providing, lies the customer experience. If your customers feel ignored by your support team after having a bad experience with your product, then they will shift to another product that gives a better experience.

                                               

1. Overlooking the importance of communication

2. Lack of coordination among team members

3. Incomplete view of the customer 

4. Selling to an existing customer

5. Build a lasting relationship


 Staying connected with your customers, share valuable information around products without hard-selling, and create a welcome rather than spam presence in their inbox. With a customized customer relationship system it’s easy and convenient.
Avoiding mistakes and at the same time, focusing on building relationships and providing more value to your customers will help you achieve more success in your business.
Building a one-on-one connection with every customer is impossible without any help. That’s when a client management software can come in and stop you from losing customers. It can facilitate this with ease and empower you and your team to put your best foot forward, every day. 
Sales Mantra a unique subscription-based software that comes with a unique feature of Potential Business from Existing Clients.
You can get the full insights into how you can add value, build a strong relationship, and get more business from the existing clients.
Sales Mantra will help you know the actual financial potential of your existing client and ergo assist you to know where you are lacking or where you can initiate a call to get the business.


Knowing the actual worth of the client will help us know where we can be able to penetrate more as a business opportunity. This also helps us know if our client is taking any kind of services from our competitors or anyone where we as an organization can have an opportunity to drill into the business.


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