Thursday, March 20, 2014


If you wonder why CRM is necessary for any business in developed or seed stage, the answer is really simple. Whatever business you are into, it will be difficult for you to grow it economically unless you have a group of happy customers and for any business to succeed customer's satisfaction is a must. As Mahatma Gandhi quoted "Customer is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it." As it reflects from his saying that keeping the Customer's satisfied and happy should be the main purpose for any Business, yet CRM is not a priority task for many companies today. But why is it so?
First all we should understand the true meaning of CRM. So what is CRM?
Customer Relationship Management (CRM) is a procedure of understanding their niche Customer's group and to respond to them more effectively and most important quickly and also fulfilling their desires at times instantly.
Like all other modern day useful technologies CRM is a technology that allows the companies to collect and manages their vast amount of customer's database and carry out their business strategies accordingly based on the information collected by them. CRM is must for the companies who want to grow their business globally and also increase their market share by having long term relationship with their Customers. Although opportunities for CRM market are strong there are speculations by many people as what is the conclusive advantage to companies and customer's? The answer is very simple every company whether small, medium or large has their own ideas but moreover a common goal. They want to keep on adding their existing customer's volume and expand globally. This will not be possible unless you have a strong and loyal group of customers otherwise those ideas will be difficult to execute in current competitive world. By using CRM you can be sure that you already have a strong group of loyal customer's database to be built on.
In recent times many circumstances have lead to success of CRM. One of the important factors can be the increased interaction between companies and customers with use of more advanced technologies. CRM database gives the companies the effective tool for analyzing their marketing tool for effectively implementing their ideas. Now day's customer's demands are changing on daily basis due to new technologies and availability of more improved product and services. You can use CRM as a business tool to measure customer satisfaction and to analyze your new competitor's. It can be also used for improved customer's retention and to design more productive customer's service programs. As CRM is about keeping and managing your entire customer's database it can be used in other ways, like forecasting your sales more authentically.
CRM has endless benefits apart from some stated above which you can enjoy with help of CRM. Unless your customer's are happy and are not buying more it directly affects the employees. When you will see both your customers and employees are satisfied, you will know the real answer of why CRM is important for your business.

1 comment:

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